Hard-working
young professional with ten years of experience in a variety of retail
environments. Ambitious quick-learner who
is eager to accept new responsibilities.
EXPERIENCE:
United States Post Office 8/1998
to 8/2004
Sales
and Service Representative Croton,
NY
Window/Distribution
Clerk
Served retail window at rapidly growing
suburban post office. Handled $200,000+ per
month. Used analytical and
problem solving skills to advise customers of most appropriate method of
delivery and to sort and distribute a wide variety of mail quickly and
accurately. Responsible for reconciling daily funds and
opening and closing office.
NATIONAL AMUSEMENTS MULTIPLEX CINEMAS 9/1995 to 8/1998
Customer
Service Manager
Customer Service Representative/ Cashier
Managed floor operations at busiest theater in international multiplex chain. (98,000 customers/ $1.2M gross per week). Supervised 50 cashiers, concession stand attendants, ushers, and customer service representatives. Responsible for all aspects of customer satisfaction and service including climate control, signage, announcements, pre-show greetings, picture and volume quality, and crowd control. Organized promotional events for new movie releases including Austin Powers, Twister, 101 Dalmatians, and Spawn. Budgeted hours and scheduled employees to meet anticipated needs. Handled difficult customers and managed occasional crisis situations. Promoted from customer service representative at nearby theater in same international chain.
Named Employee of the Month (December 1996) and Cashier of the Year (1996).
.
BestWeb Corporation 10/1997
to 1/1998
Technical Support
Representative Croton,
NY
Provided
technical assistance and customer service support at regional Internet service
provider (serviced 400+ customers per week). Analyzed hardware, software, and
connectivity problems and provided solutions via phone and e-mail. Used Windows 95 and UNIX.
Signed new accounts and monitored existing ones in high-volume,
high-activity office environment.
Software
Etc. 6/1997
to 10/1997
Sales
Associate/Key holder
Sold video games, computer software, and
accessories at busy downtown mall location. Advised customers on
game systems, upcoming releases, age appropriate titles, and game content. Inventoried merchandise and operated
register. Often managed store alone, including opening and
closing register, maintaining safe, and opening and closing the store itself.
Hertzfeld
& Rubin 6/1995
to 9/1995
Office
Intern
Organized
and assembled legal documents. Searched for relevant depositions in court files. Delivered legal documents
to courthouses and clients.
EDWARDS SUPER FOODS STORE 5/1994
to 8/1994
Cashier
EDUCATION:
State University of New York at Albany Fall
2004 –
Majoring in Japanese Studies with a Minor
in Film Studies
Dean’s List: Fall 2004
Overall GPA 3.72
GPA 4.0
Cited in alumni publication for creating
one of the ten best web sites on campus.
Croton-Harmon High School 1994 Graduate
Completed 3 years of math in 2 years.
Active in musical and drama productions.
Participated
in student government. Contributed to school newspaper.
Programmed
electronic message board for student amusement.
Participated
in French exchange student program—
BOCES Tech Center 1997
Completed courses on HTML and Java programming.
Completed four levels of Japanese
language classes, covering reading and writing in kana & kanji
and conversation practice, along with rigorous home study.
Windows
95 and beyond, Windows 3.1, Macintosh, Microsoft Word, UNIX, HTML, Adobe
Photoshop